Refund & Cancellation Policy

Overview

Cyber Storm Consulting LLC provides IT consulting services to small businesses. This policy describes our approach to refunds and cancellations for consulting engagements and service agreements.

Consulting Engagements (Project-Based)

For fixed-scope consulting projects, the following terms apply:

• A deposit may be required before work begins; this deposit is non-refundable once work has commenced.
• If a project is cancelled by the client before work begins, any deposit paid will be refunded in full within 10 business days.
• If a project is cancelled after work has begun, you will be billed for work completed to date at the agreed hourly or project rate. Any amount paid in excess of work completed will be refunded.
• Refunds for completed, delivered work are not available unless Cyber Storm Consulting LLC has materially failed to deliver the agreed scope of services.

Ongoing Service Agreements (Monthly / Retainer)

• Ongoing service agreements may be cancelled with 30 days' written notice.
• Monthly fees already paid are non-refundable for the current billing period.
• No cancellation fees apply beyond the 30-day notice period.

Requesting a Refund

To request a refund or to cancel a service agreement, please contact us at:

info@cyberstormconsulting.com

Please include your name, company name, a description of the service, and the reason for your refund or cancellation request. We will respond within 3 business days.

Approved Refunds

Approved refunds will be processed to the original payment method within 10 business days of approval.

Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact

If you have questions about this policy, contact us at info@cyberstormconsulting.com .